IT Outsourcing Services:
What is Outsourcing?
Outsourcing, also referred to as outsourcing; companies focus on the field of expertise and receive services from specialized companies in other business lines. In ever-increasing competitive conditions of the business world, companies are entrusted to specialist institutions that focus their attention on areas where their professional competence is high, as well as other business processes they need. It achieves greater success on this count.
Why is Outsourcing Preferred?
It is difficult, costly and risky to work closely with companies whose main field of activity is not IT (Information Technology), which is changing every day. Because of its dynamic nature, IT is one of the sectors where outsourcing is frequently and successfully implemented.
Companies need outsourcing in areas such as software, hardware, communication infrastructure, security to keep their operations running smoothly. In order to reduce their risks, experts who will implement the advantages of optimizing processes in the latest technology in a cost-effective way prefer to outsource by taking service from another company. Thus, IT becomes a cost center and becomes a unit that moves after business units where new business ideas and business forms are created for the organization. Thanks to outsourcing, intra-organizational division of labor is transferred to specialist institutions, and the firm that is experiencing such a business-intensive operation provides cost-effective and time-saving. The firm is able to fully leverage its expertise in its own industry, raising business productivity to the top.
What are the advantages of outsourcing?
Can make recruitments focused on time and project objectives,
Select and use expert personnel resources,
By focusing on its main areas of activity, it works more efficiently,
You can control your projects in terms of time, cost and quality,
It can collect scattered data in one center,
Through the contract, the staff can clarify the working time,
The staff, who are not satisfied with the performance,
While running, share the application risks,
Rented personnel do not pay overtime,
The leased staff pays on the day they are worked,
The leased personnel do not pay severance or notice compensation,
It prevents the loss of work from annual leave,
Outsourcing firm can receive unlimited support in case of a problem,
Outsourcing costs can be shown in the expense pool.
Help Desk Service:
What is the Help Desk?
Helpdesk; It is the access point where the calls delivered by users related to IT operations are resolved or routed within the scope of the support in which the analysis is made within the defined service times. It is a system through which calls are received, calls are opened, calls are recorded, solutions are made within certain limits, routing, monitoring, measurement, reporting and shutdown processes are performed.
The help desk service is tailored to customer expectations and service contract requirements. Help desk support levels Registration Support consists of Level 1 and Level 2.
A person or technology that meets customer calls and transfers them to the appropriate support groups and service providers for resolution. Registration support staff with no call resolution responsibility,
Incoming call meets,
Event or demand recorder,
Transfer events or requests to relevant support groups,
He monitors the situation of the call,
The resolved call ends with confirmation from the customer.
Level 1 Support
Customer calls are directed to Level 1 Support for identification by the registration support personnel. Personnel serving in this group,
Provides support for defined problems,
Directs unsolved problems to Level 2 Support team,
Follows the problems transferred to Level Support,
It terminates the call by informing the customer about the problems resolved.
Level 2 Support
Customer incoming calls are analyzed and transmitted to Level 2 Support. The team working in this group,
Solves problems by analyzing an unidentified call,
The solution provides the problematic solution to the “defined problem solving” database by passing it to Level 1,
The client informs about the measure that can be taken in order not to repeat the resolved call,
If the problem is caused by different service providers, they provide the solution by providing the contact with them and offering suggestions.
System Management Services:
Problem management is performed by monitoring the customer’s IT systems with system management tools, performing backups and back-up operations when necessary, taking precautions without problems, interfering with quick and precise solutions when problems occur. Many institutions in the world require this system management services. While reducing their costs, they are increasing the quality of their IT services they offer. Medyasoft provides system management services within the framework of service and support levels and specific service hours.
Service and Support Levels
Data Center Services
Database Maintenance and Support Services
Database Backup and Recovery, Performance Management
Network Management (LAN – Wide Area Network)
Active Directory Management
Server Management Backup, recovery and performance management,
IT Infrastructure Optimization
Field Management Services:
Field services throughout Turkey, ITIL based service management infrastructure using the supplied table-top equipment management, installation of information technology equipment, includes the relocation and renewal services.
User Support Service
It includes services for customers to install the desktop hardware, operating system and applications that they use, to work smoothly, or to provide solutions in the event of problems.
Software Distribution and Management Service
It allows PCs to install, update, check software and delete by student from a single point.
Inventory Management Service
It includes collection of inventory information of IT components, registration, updating of the inventory list in time to be determined according to the agreement to be made, addition of inventory, addition of new equipment, removal and replacement of the inventory.
Disaster Recovery Services:
It is a service that enables companies to maintain their IT services on alternative platforms for the loss of data in cases such as external factors, natural disasters, unforeseen technical failures. Operation and management of the application systems that the customers are using within Çağlar Emergency Situation (OD) Services.
Hosting, data synchronization and maintenance / support services are provided over the wide area (WAN) for the server, operating system and database provided.
TEYP Backup / Restore Method
Recovering backups through the provided backup software, recovering the backup server located at the OD centers, and performing the accessibility tests of the application are performed.
ARCHIVE Transfer Method
After the system installation is done and the line is allocated, it is done to copy the archive files that are formed in the main center to the Disaster Recovery Center (ODM). The archive transfer method is a service in case of any disaster, by opening the database through ODM and ensuring that users operate over this resource.
Server / Application Based Disk Copy Method
It is the service to make the disk synchronization by copying over the allocated line in the band width provided in the frame of the desired values with the software which is established between the main center and the emergency situation center.
Working Environment Temini
Providing a work environment with IT infrastructure facilities to be provided by the client to provide business continuity in emergency situations.